Terms & Conditions

Scope

Cava provides campaign validation services, allowing clients to test and validate campaigns at any stage through hybrid qualitative and quantitative methods. Services typically include participant-based testing, benchmarking against existing data, and expert analysis and recommendations.

All services are delivered as a PDF report unless otherwise agreed in writing.

Cava provides insights and recommendations only. We do not guarantee specific business outcomes, performance improvements, or return on investment.

Engagement & Project setup

All engagements are agreed off-site and confirmed via written communication (e.g. email).
Project scope, pricing, timelines, methodology, and sample composition are defined in the agreed project brief or proposal.

Methodology and timelines may be adjusted during the project to reflect practical or operational requirements. Sample size and participant type will remain aligned with the agreed brief unless prevented by unforeseen circumstances.

Indicative delivery timelines (e.g. 72 hours for simple segmentation) are targets only and not binding.

Pricing & Payment

Pricing is agreed individually per client, either as: Project-based fees, Monthly arrangements or Subscription-style agreements with credits and preferred pricing

Once communicated and accepted, prices are fixed for the agreed scope. Invoices are payable net 30 days from invoice date unless otherwise agreed.

Late payments may accrue statutory interest and reminder fees in accordance with Danish law, and Cava reserves the right to suspend ongoing or future services until payment is received.

Client Responsibilities

The client is responsible for: Providing accurate and lawful campaign materials, Ensuring they hold all necessary rights to materials submitted, and Supplying a clear brief, segmentation criteria, and relevant background information

Cava is not responsible for inaccuracies resulting from incomplete or incorrect client-provided materials.

Intellectual Property

Unless otherwise agreed:

• The client owns the final report and project-specific results.

• Cava retains ownership of all methodologies, frameworks, tools, and processes used

Cava may reuse anonymised and aggregated insights for internal benchmarks, research, and service development. Client names or logos will only be used in marketing with explicit prior consent.

Confidentiality

Both parties agree to treat all non-public information received in connection with the services as confidential. Separate NDAs may be entered into if required by the client.

Access to Materials

Clients may be granted login access to view reports and materials via the website.
Clients are responsible for safeguarding login credentials.

Liability

Cava’s liability is limited to the extent permitted under Danish law. Cava shall not be liable for indirect losses, including loss of profit, business opportunities, or decisions made based on insights or recommendations provided.

Termination

Either party may terminate the engagement prior to project commencement by written notice. If a project is terminated after commencement, the client shall pay for all work completed up to the termination date.

Governing Law & Jurisdiction

These Terms are governed by Danish law, and any disputes shall be subject to the exclusive jurisdiction of the Danish courts.

Contact

If you have any questions about these terms, please email info@cava.as.